Below the "Contact" box are some quick answers to a few potential after-purchase questions. Feel free to check them out and/or contact me directly through the form or phone number below.
I'll get right back to you; I'm usually pretty quick to answer email although evenings, weekends, and holidays may take a bit longer.
After payment you landed on a page that says "Pending Review"?
No worries! Please let me know through the contact form above and I'll email your forms to you right away.
When this happens it means that the credit card company's computer system (Visa/MC/Amex) didn't recognize something in the address and/or zip and/or the 3-digit number and so it flagged your order and put it on hold.
The two main things I've seen that cause this to happen: the wrong address for the card was used or there's a typo somewhere in the address.
I can manually override it so please let me know as soon as you can and I'll email the forms right over to you.Missed the download button and closed your confirmation page?
No worries! Please let me know through the contact form above and I'll email your forms to you right away.
Alternatively, please open your confirmation email and click the link to download your forms. This will take you back to your payment confirmation page; scroll down when you get there and enter the credit card number you used for your purchase (or your PayPal address if that's how you paid).
It won't charge you again, it just verifies your original purchase and then it provides you with a download button that you can click to download your forms.
Or, let me know and I'll email them to you.Can't find the forms after downloading them to your computer?
No worries! Please let me know through the contact form above and I'll email copies of your forms to you right away.
Alternatively, please check your "Download/s" folder. Unless you've changed the default download folder on your computer or you chose a specific folder to download to, the forms folder should automatically download there (to the "Download/s" folder).
But again, I can email them to you so please feel free to let me know and I'll send them right over.Will the package of forms not unzip for you?
No worries! Please let me know through the contact form above and I'll email your forms to you right away.
Most computers come with a program installed that'll unzip zipped folders. If your folder doesn't automatically unzip or unzip when you click on it please do not purchase an unzip program. Let me know instead and I'll email the already-unzipped forms to you.